These terms and conditions outline the rules and regulations for the use of Ecua-Andino Hats Australia's Website

In General

HOLA! We are Ecua-Andino Hats Australia, and we sell Toquilla straw hats HANDWOVEN IN ECUADOR by extremely talented artisans. Our hats are a handmade luxury accessory, and it's normal to see some straw outside the weave, or to find some small variations of size, colour, brim, etc. Each hat may take in between 1 week to 6 months, depending of the quality. Soon we'll give you the opportunity to buy the Montecristi SUPERFINOS hats (it takes 6 months to make each of those hats).

The toquilla straw we use for our hats, grows in the coastal areas of Ecuador, and we use only the young leaves of the palm-like monocot plant, which is called Carludovica Palmata. This allow us to make hats of the best quality, so we can assure you that the hat you buy from us will last a long time if you take care of it.

Ecua-Andino Hats Australia ("us", "we", or "our") owns and operate this Website. This document governs your relationship with Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "T&Cs"). By using the Services, you are agreeing to all of the T&Cs, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the T&Cs.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.



Unless otherwise stated, Ecua-Andino Hats Australia and/or it’s licensors own the intellectual property rights for all material on Ecua-Andino Hats Australia. All intellectual property rights are reserved (including photographic images).


Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with you must possess a valid credit or debit card issued by a bank acceptable to us. retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party (e.g. your bank, your credit card provider, PayPal, etc.) which you have contracted with. This will usually be or may in some cases be a third party.

When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.



Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email. would like to assure you that it is safe for customers to purchase from our store. The checkout process is secured by SSL technology. Additionally, we only work with payment solutions which offer the highest level of security (PCI DDS Level 1).



Refunds will only be valid if the product ordered is out of stock. We do not offer refunds on change of mind or incorrect size when purchasing a sale item.

Returns and shipping: please go to the end of the page and click on returns and shipping to read the information.



All due care has been taken to best represent the colour of these products on this screen, however due variances in digital displays, a small variation in colour may occur. Colour is dependent on lighting and colour appearance changes under different lighting conditions.


Privacy Policy

Your privacy is important to us, this is why we want to assure you that all the personal information (including credit card information or bank account details) you provide to us, is exclusive for Ecua-Andino Hats Australia use and will not be shared, sold or released to any other entity or third parties without your consent. We may disclose your personal information if it is required or authorized by law, where disclosure is necessary to prevent a threat to life, health or safety, or where we are otherwise permitted by the Privacy Act 1988.


Personal information collection may collect and use the following kinds of personal information:

Information about your use of this website;

Information about transactions carried out over this website;

Information that you provide for the purpose of subscribing to the website services, and any other information that you send to us.

We may use your personal information to:

Personalize the website for you;

Enable your access to and use of the website services;

Send products to you that you purchase and statements/ invoices;

Collect payments from you; and

Send you marketing communications.


Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Please send us an email to for more information.


Changes to this Privacy Policy

Ecua-Andino Hats Australia reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.



This site and the materials and products on this site are provided “as is” and without warranties of any kind. To the fullest extent permitted by law, Ecua-Andino Hats Australia disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Ecua-Andino Hats Australia does not represent or warrant that this site will be uninterrupted or error-free, that any defects will be corrected, or that this site or the server that makes the site available are free of viruses or anything else harmful. Ecua-Andino Hats Australia does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. Ecua-Andino Hats Australia reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Contacting us

Ecua-Andino Hats Australia welcomes your comments regarding the T&Cs. and if you would like further information, please contact us by any of the following means during business hours Monday to Friday.

Ph.: + (61) 421486915

Ecua-Andino Hats Australia
1/19 Duet Drive,
Mermaid Waters QLD 4218,